• Stellar is a Firestar business model that allows business owners to purchase WiFi hotpots with no ongoing costs or PIN commissions.
• Nebulae is the hardware – a single high powered WiFi hotspot that includes individual end user management software (billing gateway).

Any business owner who wants to add a new revenue stream and marketing strategy to their business e.g. coffee shops, backpacker hostels, information bureaus, small businesses, gyms, etc.

It is an enterprise grade system, rather than domestic grade.

Firestar has used its 12 years of industry knowledge and experience to develop billing gateway software that runs seamlessly in conjunction with all mobile devices and operating systems. We have a fully operational data and time accounting system, which displays live data and time usage information to each end user.

Simple to use, literally plug'n'play.

• You can get one for FREE if you sign up with Firestar approved ISP. Our ISP provides ADSL 2+ unlimited data for $130 + GST fixed fee.
• You can also purchase a Nebulae hotspot for $300.00 + GST.

No, after the initial set up you keep 100% of the revenue.

Yes, once you purchase Steller Nebulae you are in control of your customers' usage and costs. Providing free WiFi is a great way to attract more customers.

Many of our current clients offer free WiFi with the purchase of a core product, or as a product upgrade incentive.

You need a billing gateway to manage the public use of your broadband, and give a fair amount of bandwidth (speed) to each user.

End user management is achieved by the distribution of individual PIN cards, which can be given for free or sold to your customers. Each PIN will have pre-specified time and data restrictions.

End user management is achieved by the distribution of individual PIN cards, which can be given for free or sold to your customers. Each PIN will have pre-specified time and data restrictions.

Firestar will email them to you on request. You can then print them yourself.

This depends on the business model your organisation has with Firestar. Please contact us to find out more.

Step 1: Connect to the wireless signal (firestar.co.nz WiFi)

Step 2: Open browser.

Step 3: Enter PIN card number into PIN field.

The signal range will vary depending on the material construction of the building or property. Firestar uses the most high powered access points in order to get the greatest signal range.

Firestar WiFi connection is just as secure as any other Internet connection. It is the responsibility of the user to ensure that adequate safeguards are installed on the device, and that protection software is kept up to date.

• On the bottom middle of this page is our PIN card checker.
• Use the "FIRESTAR ACC / PIN" for Firestar Accounts and PINs or "HOTLINK PINS" for Hotlink PINs.
• Enter the PIN in the space provided and click "GO" to view the usage and time remaining.

Credit Card:
The minimum transaction is NZD$5.00 for 1 Gigabyte.

PIN Cards:
PIN cards may be purchased at any location where cards are sold.

The cost of PIN cards may vary.

MB is the abbreviation of the word megabyte, which is the download and upload of data (traffic) over the Internet.
100MB roughly equals:

• 500 web pages
• 10-20 minutes of YouTube video (depending on the quality)
• 150 minutes of Skype
• 25 MP3 files
• 30-40 high resolution digital camera photos

This warning about the network being 'unsecure' will appear because, to enable everyone to connect to our network, we must leave it unencrypted. However, to ensure the security of your important information, we encrypt any personal details you enter inside a 128-bit SSL session on our web server.

Firestar creates a secure tunnel through our webserver, meaning the wireless network itself can remain unencrypted. Once you are connected, this tunnel works in two ways to protect you. Firstly, all of your data is encrypted using an industry proven 128-bit SSL session. Secondly, to ensure your privacy and security, all computers connected to our network are invisible to each other. This means that all of your private information (such as shared files) and any other data transmitted to and from your computer cannot be seen by any other computers on our network.

If you are using your credit card on another website, it is the responsibility of that website to protect any information you provide.

Firestar WiFi connection is just as secure as any other Internet connection. It is the responsibility of the user to ensure that adequate safeguards are installed on the device, and that protection software is kept up to date.

Yes, Firestar supports all mainstream devices and operating systems.

All laptops have a switch or soft button to turn the wireless off or on. Please ensure the wireless connection is switched on and try again.

If the session repeatedly ends then it may be one of two things:

• The 5 minute inactivity timer is ending the session
• The WiFi network is having connectivity issues

For further assistance please contact Firestar.

Firestar's wireless coverage is comprehensive, but sometimes there may still be connection problems. For further assistance please contact Firestar.

Any computer with 802.11b or 802.11g WiFi connection. In our experience, built in wireless connections on portable computers (such as laptops) tend to perform the best. PCMCIA wireless plugin cards have medium performance, and USB dongles have poor performance.

To ensure there is an active connection, please log in to the e-mail via a browser (webmail) before using the email client software (e.g. Outlook). Otherwise, the SMTP server may need to be changed.

In most cases, changing the SMTP server setting in an e-mail client is not required. However, if the current settings are not working, enquire at reception for their SMTP details or use "smtp.world-net.co.nz". For further assistance please contact Firestar.

Yes. All common client VPN types work through Firestar WiFi.

Some locations offer a workstation area that has an RJ45 socket suitable for a patch cable connection directly into the Ethernet port on your laptop. This will enable connection to the Firestar login screen.

We don't block access to any resources on the Internet, or provide any level of filtering - all outbound connects are permitted. If there are problems with certain applications please contact the application provider for support. Before doing so, check the connectivity by going to a common site on the web browser. Choose a site that is regularly updated with new information e.g., www.nzherald.co.nz or yahoo.co.nz.

Firestar kiosks use the Windows XP platform alongside our very own "Guardian"software. The end result is a relatively open system with minimal restrictions. Every kiosk starts its service life with a brand new installation of all software. It stays this way after every log off, shut down or restart – a completely refreshed and clean rebuild every time. This means that any previous user adjustments and information is permanently deleted with log off, shut down or restart. This is our guarantee.

Firestar kiosks have no anti-virus or spyware protection installed. We advise all customers to stay away from disreputable sites, downloads and unknown attachments in their emails if security is a concern. However, because of the above, viruses are never a problem to anyone except the current user.

• On the bottom middle of this page is our PIN card checker.
• Use the "FIRESTAR ACC / PIN" for Firestar accounts and PINs or "HOTLINK PINS" for Hotlink PINs.
• Enter the PIN in the space provided and click "GO" to view the usage and time remaining.

PIN cards may be purchased from the reception or office area.

• $2 cards – 20-minute single login
• $5 cards – 75-minute multiple login

The above is a guide, only as pricing may change or vary from site to site.
NB: All time is deducted in blocks of 5 minutes.
PINs with less than 5 minutes remaining become invalid.
These are subject to change – check your account for latest pricing info.

"This kiosk is having trouble connecting to the Internet. Please try again.”
This message indicates there may be no live connection on that computer. Try restarting the kiosk, allow time for computer to settle and enter "123". If the message persists after several attempts on all kiosks, the Internet is down. Please contact reception or call 0508 4 FIRESTAR.

"Sorry, that PIN is invalid."
This message indicates that the connection to the Internet is live and active. Please check that the PIN was entered correctly and try again. Alternatively, check the usage of the PIN using our PIN card checker.

Some webpages cannot be printed on our Firestar kiosks.
We suggest you copy and paste into an OpenOffice Doc and then print from there.
For printing instructions see our Support page.

Unfortunately, the public cannot change the time and date on our kiosks. If the time and date are out then this means that the battery in the kiosks is old or dead and needs replacing. Please inform the site owner of the issue and use a different kiosk for the time being.