Support Instructions

IPHONE & IPAD

  1. Settings
  2. Wi-Fi (Turn On)
  3. Select "Firestar WiFi HotSpot"

If connection fails, check your WiFi settings;

  1. Set DHCP
  2. Set HTTP Proxy Off
  3. Now press back and connect again (if issues continue, see reception)
  4. Go back to the home screen

Open "Safari". You will be redirected to our Firestar login page.

  1. Enter your existing Firestar account (e-mail address) and password.
  2. If you do not have an account, create an account and top-up using your credit card.
  3. If you have a PIN enter it in the field provided.
  4. To check your remaining time and data, enter your account (e-mail address) or PIN.

firestar homepage

Once you have logged in you will be taken to the status page, which shows your remaining time and data and allows you to log off. Please keep this page open and open a separate tab to browse the Internet.

login page

ANDROID PHONES

  1. Settings
  2. Wi-Fi (Turn On)
  3. Select "Firestar WiFi HotSpot"

If connection fails, check your WiFi settings

  1. Touch & hold "Firestar WiFi HotSpot"
  2. Modify network
  3. Scroll down and tick "Show advanced options" then scroll down further
  4. Proxy settings: None
  5. IP settings: DHCP
  6. Press "Save"
  7. Connect again (if issues continue see reception)
  8. Go back to home screen

Open "Safari". You will be redirected to our Firestar login page.

  1. Enter your existing Firestar account (e-mail address) and password.
  2. If you do not have an account, create an account and top-up using your credit card.
  3. If you have a PIN enter it in the field provided.
  4. To check your remaining time and data, enter your account (e-mail address) or PIN.

firestar homepage

Once you have logged in you will be taken to the status page, which shows your remaining time and data and allows you to log off. Please keep this page open and open a separate tab to browse the Internet.

login page

NOTEBOOKS & LAPTOPS

To begin surfing the net you must connect to "Firestar WiFi HotSpot"

  • In Windows XP, go to the "Network Connections" window.
  • Right-click the "Wireless Network Connection" and select the "View Available Wireless Network".
  • In Windows Vista & 7, go to the "Network and Sharing Centre" window and click the "Connect to a Network" button under "Tasks" on the left.
  • Now select "Firestar WiFi HotSpot" (you may need to refresh to see it)
  • Click "Connect"

Open "Safari". You will be redirected to our Firestar login page.

  1. Enter your existing Firestar account (e-mail address) and password.
  2. If you do not have an account, create an account and top-up using your credit card.
  3. If you have a PIN enter it in the field provided.
  4. To check your remaining time and data, enter your account (e-mail address) or PIN.

firestar homepage

Once you have logged in you will be taken to the status page, which shows your remaining time and data and allows you to log off. Please keep this page open and open a separate tab to browse the Internet.

firestar homepage

Note: Ensure your WiFi radio is on, usually a button with a WiFi icon.

Windows XP

  1. Click on the 'START' button and select Control Panel.
  2. Right-click on Network Connections and select Properties.
  3. Double Click Internet Protocol (TCP/IP) [version 4].
  4. Tick the two circles labelled "Obtain an IP address automatically" and "Obtain DNS Server address automatically".

Windows Vista & 7

  1. Click on the 'START' button and select Control Panel.
  2. Open Network and Sharing Centre, click on View Status and select Properties.
  3. Double Click Internet Protocol (TCP/IP) [version 4].
  4. Tick the two circles labelled "Obtain an IP address automatically" and "Obtain DNS Server address automatically".

DHCP1

DHCP2

TROUBLESHOOT WIFI

YOU WILL NEED TO CLEAR COOKIES

IE & Firefox
Typically found in:

  1. Tools
  2. Options or Settings

Android Phones
Typically found in "Internet":

  1. Press the "Menu" button on your phone
  2. Settings
  3. Privacy & Security
  4. Clear all cookie data
  5. Go back to "Internet"

iPhones & iPads

  1. Settings
  2. Safari
  3. Clear cookies and data

KIOSK

Note: Five minutes of your time will be deducted per page.

  • Always "Print Preview".
  • Select "Hotlink Printer" to print.

Note: Ensure there is sufficient time remaining as files will be deleted when logged off.

Starting with Windows Desktop choose one of the following and:

  • Insert the memory card into the correct slot in the card reader.
  • Place portable flash drive into a USB port.
  • Connect digital cameras to a USB port
  • Wait approximately 30 seconds.
  • Open the "My Computer" icon.
  • Find and open the removable disk drive files.
  • Go to windows desktop and click on the "How to burn a CD/DVD" icon for full video instructions on transferring files to the CD/DVD burner.
  • To view finished files/photos, double click the "My Computer" icon and then the “CD/DVD” file icon after the burning process has been completed.

Note: Please ensure that the PC you are using has a webcam, headphones and microphone.

Instructions:

  • Log into a PC and double click on the Skype icon on the desktop.
  • Skype will now ask you to create a new account. If you have an account, type your user name and password into the spaces provided.
  • You may make free Skype-to-Skype calls, or call landlines and mobiles using "Skype credit".

ACCOUNT & PIN CARD CHECKER

  1. Go to http://www.firestar.co.nz
  2. Enter the Account (e-mail) / PIN and click "GO"

PIN card checker

  • Session limit reached: time has been fully used
  • Traffic limit reached MB Traffic has been fully used
  • User closed the connection: user logged out using the log out function
  • Client went away–timeout: user moved away from AP or WiFi causing connection to be lost and session to be logged out

TROUBLESHOOTING NETWORK CONNECTION

  1. Check the site's Internet connection by visiting any web page from an office PC.
  2. If the Internet is not working, restart the Broadband router.
  3. Contact your ISP (Internet service provider) if you still have no connection.
  1. Knowing there is an Internet connection, type "123" into the PIN field.
  2. If "Sorry that PIN number is invalid" appears, you have a successful connection.
  3. If you get the message "Sorry this kiosk is having trouble connecting to the Internet. Please try again or call 0508 4 FIRESTAR if the problem persists" then there is a problem between the kiosk and the Broadband router.
  4. Follow the network cable from the PC to the broadband router as best you can, checking for any loose cables. There may be components linking the PC and router, such as Ethernet switches or a MikroTik router.
  5. These and the PC may need to be restarted.
  1. Using your laptop, check you can see and connect to the wireless network "FireStar WiFi HotSpot". If you can't, restart the Wireless Access Point.
  2. If you have a wireless connection but the Firestar PIN redirection page does not display, you will need to restart the MikroTik router.

wifi-connection

MAC ADDRESSES

  1. XP - Click Start, click Run, type "CMD" and click Ok
    Vista/7 - Click the start Orb, type "cmd" in the search box. In the search results window click the cmd icon.

runcmd

  1. The command prompt window will now appear. Type "ipconfig/all" and push “Enter”
  2. The MAC address for the PC will be under the heading “Ethernet Adapter Local Area Connection” and on the line "Physical Address"

cmd

PIN CARDS

  • Please call us on 0508 4 FIRESTAR (0508 434 737) OR e-mail us at sales@firestar.co.nz

Minimum PIN Card Orders

Kiosk PIN Cards

  • 100 x $2 Kiosk PIN cards
  • 50 x $5 Kiosk PIN cards
  • 50 x $5 & 50 x $2 Kiosk PIN cards

WiFi PIN Cards

  • 50 x $5 WiFi PIN cards
  • 25 x $10 WiFi PIN cards
  • 10 x $25 WiFi PIN cards